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Version: 4.1.2

Troubleshooting

Quick answers to the most common questions. If none of these fit, contact your installer.

My home battery doesn't seem to be doing anything​

The most common cause: "Thuisbatterij mag de auto helpen laden" ("Home battery may help charge the car") is off. Turn it on under Batterij → "Batterij ondersteunt het laden van de auto" ("Battery → Battery supports charging the car"). Other possible causes:

  • The battery is already full (nothing more to store) or at its minimum (nothing left to give).
  • The battery is on manual: the top of the Batterij page then says "Batterij staat op handmatig" — click "Hervat automatische regeling" ("Resume automatic control").
  • Your car is taking the surplus: with the support off, your car charges from the grid while your battery does nothing.

My car charged from the grid at an expensive time​

Check, in order:

  1. Is there a charging plan? Without one, your car may charge immediately instead of waiting for cheap hours. Set a target level and time.
  2. Do you have a fixed contract? On a fixed contract there are no cheaper hours to shift to — see Energy contract & dynamic tariffs.
  3. Is the charger set to "Niet laden" ("Don't charge")? Then nothing charges regardless and your charging plan is paused — check the mode under Laadpaal ("Charger") and, if needed, click the banner "Laadplan gepauzeerd — klik om te hervatten" ("Charging plan paused — click to resume").

The app shows no live data​

Your device is probably temporarily offline. It keeps optimising locally in the meantime, and simply catches up the live view and history once it reconnects — no action needed unless it stays offline for a long time.

My savings are lower than expected​

The most common causes:

  • no charging plan for your car,
  • a fixed energy contract instead of dynamic,
  • a relay's Minimaal batterijniveau (goedkope uren) ("Minimum battery level, cheap hours") threshold set too high.

See Savings & reports and Energy contract & dynamic tariffs.

Something else​

Contact your installer with your address or system ID and a short description of what you saw and when — that's enough for support to look up your system.